| Table of Contents |
|---|
...
Failure Definition
...
Altibase classifies the definition of failures as urgent failure/non-urgent failure. The definition of this type of failure is a matter to be consulted with the user, but is generally classified as follows.
...
First, check the existence of Altibase's process.
Panel Shell> ps -ef | grep "altibase -p boot from" | grep -v grep If it is running normally, one Altibase process is confirmed with the above command.
If it is in normal operation, check whether the connection is available with the following command.
Panel Shell> is or isql –u [db user id] –p [db user password] –s 127.0.0.1 –port [port_no]
ex) isql -u sys -p manager -s 127.0.0.1 -port 20300
This command can be used when the Altibase user environment is applied.
if the Altibase process is not confirmed or connection is not available in step 1, take the following actions.
- Collect and attach the necessary logs and information, then inquire to http://support.altibase.com/en/. (Refer to the information provided in the Urgent Emergency section)
- Contact Altibase Technical Support (+82-2-2082-1114)
If the Altibase needs to be restarted, execute the command with the user account that installed Altibase as follows.
Panel Shell> server kill (If it is confirmed that it has already shut down in step 1, there is no need to execute it.)
Shell> server start
The first command is to forcefully shut down Altibase. The second command is to start Altibase.The above command can be executed only with the user account that installed Altibase.
...